Insurance & support
We want to ensure that our guests are free to have fun and have complete peace of mind whilst exploring Southern Africa.
Our complimentary after-hours service means that we are available 24 hours a day, for enquiries and emergencies.
Our dedicated team of consultants are available on the following after-hours numbers:
| Guided Tours – Long Distance Tours | +27 82 318 1898 |
| Guided Tours – Day Tours | +27 82 566 4667 |
| USA/Canada/Australasia/Japan | +27 82 318 1893 |
| UK /Europe | +27 82 318 1891 |
| Germany | +27 82 318 1895 |
| Italy | +27 82 440 1157 |
| India | +27 83 561 3379 |
Our 24/7 after-hours contact service is backed up by a full incident management service as well as comprehensive insurance cover.
We partner with SATIB24 Crisis Call
SATIB24 is Africa’s leading incident management unit led by a specialist team of doctors and incident managers. They are on call 24/7/365 and provide a comprehensive management service from the moment they receive a call. They work with the industries best available resources to minimize risk and maximise the outcome. The service and responsibility of SATIB24 is to stabilize the patient at the scene of illness or injury and arrange the transfer, by road or air, to the closest appropriate medical facility while continuing to facilitate arrangements with travel insurers, repatriation arrangements, trauma counselling or continual care if necessary. The cover applies to all guests travelling with Springbok Atlas Tours & Safaris.
